Refund Policy

Return Eligibility

We want you to love your purchase! If you are not completely satisfied, you may return eligible items within 30 days from the date of delivery. To qualify for a refund, items must be:

• In their original condition, unworn, and unwashed.
• Returned with all original tags and packaging.

Process for Initiating Returns

To initiate a return, please follow these steps:

• Contact our customer service team at support@artisticink.com to obtain a Return Authorization (RA) number.
• Prepare your package, ensuring the item is securely packed to prevent damage during transit.
• Include the RA number on the package and send it to the address provided by our customer service team.

Refund Methods and Processing Time

Refunds will be processed using the original payment method within 7-10 business days after we receive your return. Please note that it may take additional time for your bank or payment provider to process the refund.

Special Cases

If you receive a damaged or incorrect item, please contact us within 48 hours of receipt. We will:

• Provide instructions for returning the item.
• Replace the item or issue a full refund, depending on your preference.

Exceptions to the Policy

Unfortunately, we cannot accept returns for the following items:

• Gift cards.
• Custom or personalized items.
• Items marked as final sale.

We appreciate your understanding and commitment to sustainability. If you have any questions about our refund policy, please reach out to our customer service team. We are here to help!